If we fail to deliver, we do not keep your money

When you can request a refund

• Your photoshoot failed due to a system error and we could not complete delivery after retries.
• You were charged incorrectly (duplicate payment, wrong product).
• You contact us within 14 days of purchase with a good-faith issue we cannot resolve.

When entitlements are not consumed

Credits and style generations are consumed only on successful delivery. A failed generation or training job on our side never burns your pack.

How to request

Email support@profilepic.com from your account email with your order receipt. We respond within two business days.